![]() Updated the BIOS on affected machines, updated all USB and Ethernetĭrivers, and updated all firmware for the WD-15 docks, using Dell support assist, Dell command update, and manually installing drivers. network issues exist when using a 3rd party Ethernet to USB-C adapter.network issues exist when Ethernet is plugged into a wd15 dock.no network issues when Ethernet is plugged directly into the laptop. ![]() while it isn't enough of a drop to cause noticeable problems with normal internet usage, it is enough that it will kick users out of their remote connection and force them to log back in and start over. That when Ethernet is run through the USB-C port, the machines will loseĬonnection for about 5 pings every 15 minutes-ish (this isn'tĬonsistent). Lately, several of our employees have beenĬomplaining about their connection dropping frequently (about once every Involves using Parallels for a remote connection to a service hosted by Our company uses severalĭifferent models of Latitude but recently we have been implementingħ480's, 7490's, 5480's, and 5490's with WD15 docks. We've been noticing a problem when using Ethernet over USB-C on our latitude machines. I posted this to Dell's forums already but haven't had any responses there, so I thought I'd reach out here.
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