![]() A compound question may be impossible to adequately address in the form of a text message response.An appropriate response may require investigation and research, making the immediate texting medium a less than suitable method of communication.However, a fast response on your part will not always be adequate or appropriate: Clients, like all texters, often come to expect an immediate response. ImmediacyĪccording to communication studies, 95% of texts are read within 3 minutes, while the average response time is only 90 seconds. If you text with your clients, it is important to consider these four factors to manage your risk: 1. However, text communications may pose a substantial exposure for attorneys. ![]() Texting clients can help facilitate scheduling, reminders and quick communications, while also giving clients a positive impression that a lawyer is friendly and accessible, and committed to providing the best legal representation. You may have even made a habit of giving your clients your cell phone number and allowing them to call or text you at any time. Like most people today, lawyers are rarely more than an arm’s reach from their cell phone.
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